Magno Service Manager ...a service oriented CRM

A CRM with a service plan!

CRM means Customer Relationship Management. From a customer call to a signed service report in hours, not days or weeks.
Currently working on version 2 of the CRM.

Service operations platform Multi-product ready Designed for machines service

Multi-product ready adaptable to many product lines

Machinery service focused especially strong for scientific instrumentation

Easy to implement app + database + training workflow

The goal is to get you away from paper clutters and tedious processes. We have not found a program specifically built for this purpose. Many general CRM software options exist, but they either lack the intended service oriented functionality or are too expensive.

Service Oriented

It strives to simplify field service management, coordination and completion. From a customer call to a paperless signed service report in hours or days rather than weeks.

Centralized Data

Created using MariaDB (a open source fork from MySql) database management system, it can be installed in almost any server OS and provide great flexibility.

Easy to implement

It takes a month or two: server, database, initial data, and training. After this, your service department is on its way toward success.

A CRM with a service plan!

Complete workflows for companies, customers, internal entities, models, instruments, systems, contracts, permissions, quotes, reports, signatures, and offline use.

Complete

Companies, customers, internal entities, models, instruments, systems, contracts, permissions, standards, parts, quotes, statistics, reports, signatures, service labels, and offline use.

Affordable

...yet reliable. It will not cost tens of thousands.

Very easy to use. Intuitive

...a complete solution.

Secure

...yet easy to adapt and expand to.

Fast and reliable

Data backup, replication, and expandability are easy to achieve with SQL-based database systems.

Built from field experience

Result of over 25+ years of field service experience and years of focused development.

Technical capabilities

The application runs today as a Windows desktop solution backed by MariaDB, while Version 2 moves to C# .NET 10. The sections below summarize the service-oriented workflow, the data model, the implementation path, and the field and office capabilities already built in.

Capability	What You Get	Why It Matters
Service Oriented	Field service management, coordination, and completion	From customer call to paperless signed service report in hours or days.
Centralized Data	MariaDB platform deployable on almost any server OS	Great flexibility on a database platform known by most IT professionals.
Easy to implement	Windows app + database server + initial data + training	A practical rollout path for service departments.
Complete	Entities, contracts, parts, quotes, reports, signatures, offline use, and web app access	All included to execute important service work end to end.
Product roadmap	Version 1 is a VB.NET platform with around 10 years in operation; Version 2 is being built in C# .NET 10 and is about 40% complete	You get a proven current system and a clear modernization path with modern UI controls and features.
Language Support	Version 1: English only \| Version 2: English (en-US) and Spanish (es)	Run today with V1 in English and plan bilingual rollout with V2.

Request a demonstration or test drive today

Magno Service Manager results from over 25+ years of field service experience and years of focused development. We can review your operation and recommend a practical path to start with Version 1 and plan Version 2, with a platform built for this purpose instead of generic CRM limitations.

Request Demo View Presentation